Frequently Asked Questions

Trade Customers

Welcome to our dedicated section for Trade customers. Here, you'll find services tailored to help garages enhance the services they provide. Stay tuned as we introduce more offerings in the coming months.

Webkat

Webkat is the industry’s most comprehensive cataloguing system, used by our branch teams to identify necessary parts. We are pleased to offer access to Webkat (including product pricing) for a nominal fee. Already registered? Click below to log in. New users should register for more information.

Existing User/Login – Click Here >

New Users – Click here register >

FAQ

  • Webkat is designed for garages and workshops. To gain access, register your interest with O.E.M Uk Parts and ensure you have a O.E.M Uk Parts account. Login details will be emailed to you once your account is activated. O.E.M Uk Parts will notify you when your access is set up and may arrange a demonstration if needed. Check your junk mail folder to avoid missing any emails.

  • Ensure you're using the correct case for both the username and password, as they are case-sensitive. Try copying the password directly from the confirmation email. If you just received the confirmation, wait five minutes for the server to update and try again.

  • No worries! Email us at customerservice@oemukparts.co.uk, and we will resend your login details promptly.

  • Ensure you are using the latest version of your internet browser. Updating it should resolve display issues.

  • Enter your vehicle registration number in the VRM Lookup box, and we'll search for your vehicle. Confirm the details when a popup box appears, then verify that the description in the left margin matches your vehicle. You can then browse parts.

  • In this case, select the car manually by navigating through the make-model-engine menu.

  • Click the ‘I’ button near the model description at the top of the catalogue to see additional information. A brief description will also appear in the left margin.

  • Use the search tree to browse parts or type a keyword in the search box. We've incorporated common terminology to simplify your search.

  • Our product range and catalogue information are constantly expanding. Contact our mail order hotline for further assistance.

    • Standard Quality: High-grade aftermarket parts from selected suppliers known for excellent value (e.g., Vetech, Erst Klassig, Franzen).

    • Premium Quality: Top-tier parts from major manufacturers that supply original equipment (e.g., ATE, Bosch, Brembo, Mann Hummel).

  • These items are listed under the ‘Universal’ tab, located next to the shopping basket.

  • Modify the number in the ‘Quantity’ box and click ‘Update.’

  • An Order Acknowledgement screen will appear when we receive your order, and you'll get an email confirmation with your order details and confirmation number. The supplying branch will also receive an email with the order and contact you if there are any issues.

  • You can add items until you confirm the order. After confirmation, additional items will require a new order, or you can contact the branch to include new items in the same delivery van.